Please review our frequently asked questions from people just like you! It may save you time finding your answer here, instead of waiting for a response from our customer support team. If you still have any unanswered questions, please send us an email. We look forward to assisting you!
Rest assured, HoloGear has shipped to 150,000+ consumers worldwide. We have domestic and international fulfillment centers to ensure satisfactory order delivery times all across the world. Based on inventory count, your order will either be shipped from our HQ in Chicago or our manufacturer overseas. If shipped from our manufacturer, shipping will reflect 7-14 days for transit times. Here are some helpful things for you to know about your HoloGear shipment:
Yes, you'll receive an email with all of your shipping details, which includes your tracking number and the option to subscribe for constant updates. The moment your order is fulfilled, you will receive this email in the inbox folder of the email you provided at checkout.
Yes, but this must be done BEFORE a shipping label or tracking number is generated for your order. Simply send us an email with the subject line containing the word CANCEL as well as your order #. For example, your subject line should read, "CANCEL Order #123456". Send your email to email@example.com and please include your reason for canceling the order in the body of the email.
If an email is sent after a tracking number has been uploaded to your order then we cannot cancel the order since it has left the warehouse and is already en route. We cannot stop the package once this begins and we will need you to ship the order back to us to receive a refund. If it is a US order we can provide you with a return label - free of charge, for any shipments going out of the US you will need to pay for your own label since our store does not allow us to create international return labels. For more information on this, please continue reading to the Return section of this page.
Simply reply to your order confirmation email promptly and provide us with the correct address info. We can change the address prior to the fulfillment of your order.
1. Open the camera app on your phone and turn the flash function "ON". The ball will illuminate a strong, bright, colorful reflective glow on screen, so you can create the most amazing social media sports content.
2. Wear a pair of HoloGlasses to play sports at night. They're also sold separately if you'd like to add them to your cart start by clicking HERE.
Regardless of how dark it is outside, the HoloGlasses will allow you to play sports at night in the coolest and most innovative way ever!
HoloGear sport balls are built to withstand outdoor play, but will have a longer lifespan if used primarily indoors. Our sport balls are made of durable leather and regulation size rubber bladders. Playing outside with any of our sport ball products won't destroy the reflectivity of the balls, but may get temporarily covered up by dirt. Repair the ball back to perfection by simply wiping it down with a wet paper towel or wet wipe, and then drying it off.
Our HoloGear Products are not waterproof. When wet the holographic leather is covered by water it covers the reflection. Now with this said, the balls can still be used in wet environments without permanently damaging the leather. We recommend to dry the ball completely with a dry towel in order to get the full glow effect back.
For US orders, If you would like to return your order, please email firstname.lastname@example.org with your reason for return and order number within 30 days of delivery. We will issue you a return label, all you have to do is print the return label and tape it back on the package your order came in. Once we receive your return in the same condition that you received it, we will issue you a partial refund for the item with the return shipping label cost subtracted. (Return label shipping cost will not be refunded and will be subtracted from your order). Processing returns once we have received the return package typically takes 3 - 5 business days to process into your bank.
Any item that comes back damaged, ripped, or scratched will be marked as used and will only receive a 40% refund. If the glasses or gold packaging are damaged as well the 40% refund rule will be in affect.
For international returns, our system does not allow us to create return labels due to the address of the return not being the same country as our HQ (United States). If you would like to return your order for a refund, the customer will have to purchase their own shipping label and will not be reimbursed. Please send a tracking link to email@example.com. Failure to do this will affect the refund acceptance.
Return Address: 110 Michaux Road, Riverside, IL 60546
9 AM - 5 PM CST, Monday - Friday