All estimated shipping times are explained in the product page or at checkout.
If you purchased:
If you purchased a HoloGear Jacket:
Yes, we provide a tracking number for every order. Tracking and shipping information will be sent to the email or phone number that you provided at checkout once your shipping label is created. You will receive this email from email@example.com.
Yes, but you must cancel your order before it is fulfilled (before you receive a tracking number) for the cancellation to be applied and receive a full refund. All you need to do is send us an email with the subject line "CANCEL" to firstname.lastname@example.org.
If we don't ship the order out in the time frame listed above, we will refund you promptly upon request. All you need to do is send us an email with the subject line "LATE CANCEL" to email@example.com.
If you have misspelled, incorrectly auto-filled, or want to change the shipping address, simply reply to your order confirmation email and provide us the correct information or give us a call at 773-360-7061. We have the ability to change the address before the order is fulfilled (before you receive a tracking number).
In order to get the full glow effect of your HoloGear product, use the camera on your phone and turn the flash function "ON". The ball will appear glowing very brightly on your phone screen so you can create the most amazing sports content ever. Our holographic products also have a slight glow to the naked eye whenever natural light hits the ball at different angles.
Wear a pair of our recently released HoloGlasses, which solve the problem of playing sports at night. A pair of HoloGlasses are included in every sports ball order.
The HoloGlasses are specially manufactured to make all of our products glow to the naked eye of the individual wearing them. Regardless of how dark it is outside, the HoloGlasses will allow you to play sports at night in the coolest and most innovative way ever!
The HoloGlasses are powered by 4 lithium 3 volt CR 2032 batteries (2 in each side). These can be purchased at any big-box store (Walmart, Target, Home Depot or Best Buy). To open this, we recommend using a glasses screwdriver to unscrew the 4 screws opposite of the ON/OFF light switch. Then replace the 2 batteries with 2 new ones and re-screw.
These glasses have an average lifespan of 2-3 days of usage.
DOES THE BALL COME INFLATED?
Our sports balls are made for either indoor or outdoor play. The leather is durable and built with regulation rubber bladders. We do recommend using the basketballs primarily indoors so they last longer, but playing outside with any of our products won't ruin the reflectivity of the balls.
The sports balls may get dirty from the outdoor elements, which can cover up some of the reflectivity of them, but they are easily cleanable using a wet wipe or wet towel then drying.
Our HoloGear Products are not waterproof. When wet the holographic leather is covered by water it covers the reflection. Now with this said, the balls can still be used in wet environments without permanently damaging the leather. We recommend to dry the ball completely with a dry towel in order to get the full glow effect back.
If you would like to return your order, please email firstname.lastname@example.org or call us at 773-360-7061 with your reason for return and order number within 30 days of delivery. We will issue you a free return label, all you have to do is print the return label and tape it back on the package your order came in. Once we receive your return in the same condition that you received it, we will issue you a full refund, which typically takes 3-5 business days to process into your bank.
Any item that comes back damaged, ripped, or scratched will be marked as used and will only receive a 40% refund. If the glasses or gold packaging are damaged as well the 40% refund rule will be in affect.
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