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FREQUENTLY ASKED QUESTIONS

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

All estimated shipping times are explained in the product page or at checkout. 

If you purchased:

  • Monday-Thursday then your order will most likely be shipped out the next business day, please refer to the product page for a more specific time.
  • Friday-Sunday then your order will most likely be shipped out on the following Monday. 

If you purchased a HoloGear Jacket:

  • your order will be shipped out as soon as possible in October. 

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS  

  • Average transit times to the United States from the day of fulfillment: 1-4 days. (Please note shipping times have been affected due to COVID-19 per USPS Alerts)
  • Average transit times to International from the day of fulfillment: 15-30 Business days

WILL I RECEIVE A TRACKING NUMBER?

Yes, we provide a tracking number for every order. Tracking and shipping information will be sent to the email or phone number that you provided at checkout once your shipping label is created. You will receive this email from support@hologearco.com. 

CAN I CANCEL MY ORDER?

Yes, but you must cancel your order before it is fulfilled (before you receive a tracking number) for the cancellation to be applied and receive a full refund. All you need to do is send us an email with the subject line "CANCEL" to support@hologearco.com.

If we don't ship the order out in the time frame listed above, we will refund you promptly upon request. All you need to do is send us an email with the subject line "LATE CANCEL" to support@hologearco.com.

I HAVE ENTERED AN INCORRECT ADDRESS, WHAT DO I DO?

If you have misspelled, incorrectly auto-filled, or want to change the shipping address, simply reply to your order confirmation email and provide us the correct information or give us a call at 773-360-7061. We have the ability to change the address before the order is fulfilled (before you receive a tracking number).

HOW DO I GET MY BALL TO GLOW? 

In order to get the full glow effect of your HoloGear product, use the camera on your phone and turn the flash function "ON". The ball will appear glowing very brightly on your phone screen so you can create the most amazing sports content ever. Our holographic products also have a slight glow to the naked eye whenever natural light hits the ball at different angles. 

OR

Wear a pair of our recently released HoloGlasses, which solve the problem of playing sports at night. A pair of HoloGlasses are included in every sports ball order.

The HoloGlasses are specially manufactured to make all of our products glow to the naked eye of the individual wearing them. Regardless of how dark it is outside, the HoloGlasses will allow you to play sports at night in the coolest and most innovative way ever! 

DOES THE BALL COME INFLATED?

We currently ship all of our sports ball products inflated in beautiful looking reflective packaging, which has the perfect presentation for gifts!

ARE THE SPORTS BALLS FOR INDOOR OR OUTDOOR USE?

Our sports balls are made for either indoor or outdoor play. The leather is durable and built with regulation rubber bladders. We do recommend using the basketballs primarily indoors so they last longer, but playing outside with any of our products won't ruin the reflectivity of the balls.

The sports balls may get dirty from the outdoor elements, which can cover up some of the reflectivity of them, but they are easily cleanable using a wet wipe or wet towel then drying. 

ARE THE BALLS WATERPROOF?

Our HoloGear Products are not waterproof. When wet the holographic leather is covered by water it covers the reflection. Now with this said, the balls can still be used in wet environments without permanently damaging the leather. We recommend to dry the ball completely with a dry towel in order to get the full glow effect back. 

HOW DO I RETURN MY ITEM FOR A REFUND? 

If you would like to return your order, please email support@hologearco.com or call us at 773-360-7061 with your reason for return and order number within 30 days of delivery. We will issue you a free return label, all you have to do is print the return label and tape it back on the package your order came in. Once we receive your return in the same condition that you received it, we will issue you a full refund, which typically takes 3-5 business days to process into your bank.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us at support@hologearco.com or give us a call at 773-360-7061. 

 

HOW DO I FIND OUT ABOUT WHOLESALE PRICING OR SPONSORSHIP OPPORTUNITIES? 

Please contact Alex Shaors, Vice President of Sales, at alex@hologearco.com for more information.

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