FREQUENTLY ASKED QUESTIONS


Please review our frequently asked questions from people just like you. It may save you time finding your answer here, instead of waiting for a response from our support team. If you still have any unanswered questions, please send us an email. We look forward to assisting you!

 

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Rest assured, HoloGear has shipped to 150,000+ consumers worldwide from our warehouse in Chicago, IL since inception about 36 months ago. We take pride in delivering orders quickly, so you can start enjoying your gear right away!

    • Get-It-By Timer:  Please refer to the countdown timer displayed on each product page for an estimated order delivery date. Delivery times vary by product.
    • Average Fulfillment Time: 2-5 business days
    • Average International Shipping Time: 10-15 days after fulfillment
    • Average Domestic Shipping Time:  2-5 days after fulfillment

WILL I RECEIVE A TRACKING NUMBER?

Yes! You'll receive an email with all of your shipping details, including a tracking number the moment your order is fulfilled. Please check the email you provided at checkout for this information.

CAN I CANCEL MY ORDER?

Yes, but this must be done before receiving a tracking number to get a full refund. Simply send us an email with the subject line "CANCEL" to support@hologearco.com and include your order # in the body or subject line.

If we don't ship the order out in the time frame listed above, we will refund you promptly upon request. All you need to do is send us an email with the subject line "LATE CANCEL" to support@hologearco.com. 

I HAVE ENTERED AN INCORRECT ADDRESS, WHAT DO I DO?

Simply reply to your order confirmation email promptly and provide us with the correct address info. We can change the address prior to the fulfillment of your order.

HOW DO I GET MY BALL TO REFLECT? 

1. Open the camera app on your phone and turn the flash function "ON". The ball will illuminate a strong, bright, colorful reflective glow on screen, so you can create the most amazing social media sports content.

OR

2. Wear a pair of HoloGlasses to play sports at night. One pair of HoloGlasses are included in every sport ball order. They're also sold separately if you'd like to add them to your cart start by clicking HERE

Regardless of how dark it is outside, the HoloGlasses will allow you to play sports at night in the coolest and most innovative way ever! 

 

DOES THE BALL COME INFLATED?

We currently ship all of our sports ball products deflated with one free air pump included. Glasses are not included in international orders, please email or message us to claim your free glasses. 

ARE THE SPORTS BALLS FOR INDOOR OR OUTDOOR USE?

HoloGear sport balls are built to withstand outdoor play, but will have a longer lifespan if used primarily indoors. Our sport balls are made of durable leather and regulation size rubber bladders. Playing outside with any of our sport ball products won't destroy the reflectivity of the balls, but may get temporarily covered up by dirt. Repair the ball back to perfection by simply wiping it down with a wet paper towel or wet wipe, and then drying it off. 

ARE THE BALLS WATERPROOF?

Our HoloGear Products are not waterproof. When wet the holographic leather is covered by water it covers the reflection. Now with this said, the balls can still be used in wet environments without permanently damaging the leather. We recommend to dry the ball completely with a dry towel in order to get the full glow effect back. 

HOW DO I RETURN MY ITEM FOR A REFUND? 

If you would like to return your order, please email support@hologearco.com  with your reason for return and order number within 30 days of delivery. We will issue you a free return label, all you have to do is print the return label and tape it back on the package your order came in. Once we receive your return in the same condition that you received it, we will issue you a refund for the item (shipping will not be refunded if the label was created), which typically takes 7 - 10 business days to process into your bank. 

Any item that comes back damaged, ripped, or scratched will be marked as used and will only receive a 40% refund. If the glasses or gold packaging are damaged as well the 40% refund rule will be in affect.

For international returns, our system does not allow us to create return labels due to the address of the return not being the same country as our HQ (United States). If you would like to return your order for a refund, the customer will have to purchase their own shipping label. Please send a tracking link to eric@hologearco.com.Failure to do this will affect the refund acceptance. 

Customer Service Department:

 

If you have any shipping concerns, or general questions please begin by emailing:

  • support@hologearco.com (with your order # if applicable)
  • Emails will be responded to within 1-3 business days
  • Orders are picked up at 3 PM CST by USPS/FedEx, any orders placed after 2 PM will be shipped out the next day 

Business Hours:

9 AM - 5 PM CST, Monday - Friday

      Please direct your Wholesale Questions to: 

      • HoloGear President, Ryan Richards | ryan@hologearco.com

      Please direct your Affiliate Marketing and Branding Questions to:

      • HoloGear VP of Business Administration, Eric Calixto | eric@hologearco.com

      X

      Added to Cart

      Cart Subtotal: ( )

      Frequently bought together

      HoloGear™ Holographic Reflective Arm Sleeves
      $29.95 USD
      29.95
      HoloGear™ Holographic Reflective Football Headband
      $19.95 USD
      19.95
      HoloGear™ Holographic Football Swoosh T-Shirt
      $29.95 USD $34.95 USD
      29.95
      HoloGear™ Holographic Reflective Emblem Headband
      $19.95 USD
      19.95